Shipping & Returns Policy

All sold items are non-refundable. If you are not completely satisfied with your purchase, you may exchange or return it for store credit within 7 days of receipt of the merchandise. A 20% restocking fee is applicable. Please contact us at info@j-dish.com to obtain a return authorization (RA) number prior to sending the item back for an exchange or return. No returns will be accepted without this number. Please note RA number is not required for in-store return. Return shipping must be done within 7 business days. Returns arriving at our store late shall not be accepted.

All returns and exchanges must be in original resalable condition with the original tags and packaging intact. 

All sales are FINAL for Take-Out Boxes, Pine Boats, Barans, Vegetable Slicers, and Knives - no returns, no exchanges. All Sale Items are FINAL, no exchange and no return. Shipping fee and gift wrapping fee are non-refundable. In case of an exchange, items may only be exchanged for other regular priced items available in-store or at www.j-dish.com.

All charges incurred as the result of an exchange or return (including return shipping to our store, re-shipping fee of the exchanged item, duties and taxes) are customer’s responsibility. 

Please return all items (include the packing slip with RA#) by shipping with insurance and tracking, and keep your receipt. Please pack with care upon returning. We cannot issue a credit for any lost or damaged products in shipping. 

 

BREAKAGE OR DISCREPANCIES
Customers need to notify us at info@j-dish.com for damaged products during shipping within 3 days of receipt of shipment. Please contact us to obtain RA#. We cannot be responsible for claims after 3 days. For breakage resulting from carrier transit, please keep all items and packaging in its original state as delivered for future inspection by the carrier.

 

REFUSED OR UNDELIVERABLE PACKAGE
Any package that is refused or undeliverable for any reason will incur both the original and the additional return shipping charges. When the package is received back, a credit will be given for the purchase price excluding both shipping charges.

 

PICK-UP
If you wish to order an item online but wish to pick up the order from our store, please continue through the ordering checkout process online and select ‘”PickUp” to bypass the shipping. Please note, you must be located in Canada in order to pick up the order.

 

For returns/exchanges outside of Canada and USA, please send return shipment via postal service (e.g. EMS, Royal Mail, Korea Post). Return shipment via other courier services (e.g. DHL, FedEx, UPS) will incur duties, handling and/or brokerage fees, and this will be deducted from your credit/refund. All returned items must be declared as “Returned Canadian Goods” and under a $1 CAD value in the customs section of the return shipping label. Returns that are not properly declared may incur additional fees. We advise using tracking service for all returns/exchanges, as we are not responsible for any damaged or lost items. 

All returns/exchanges shipping must be done within 7 business days. All late item(s) will not be accepted, and refund will not be processed.